Terms of Use

1. Acceptance and eligibility

These terms govern use of Therapist & Co. (“the platform”). By creating an account or using the service, you agree to them. The platform is intended for mental-health practitioners and practices operating in India; you confirm you are authorised to practise and to enter this agreement on behalf of yourself or your practice.

2. What the service is

The platform is practice-management software: scheduling, billing and payments, clinical record-keeping, client management, reporting, and related tools. It is not a clinical decision-making system, a medical device, or a provider of therapy. Clinical judgement and the care relationship remain entirely with the practitioner.

3. Your account and its security

• You are responsible for the accuracy of the information in your account and for activity under it.
• Staff accounts require multi-factor authentication. You must keep your credentials and second factor secure and not share them.
• You must tell us promptly if you believe an account has been compromised.

4. Your responsibilities as a practice

A practice (or solo practitioner) using the platform is the Data Fiduciary for its patients’ personal and clinical data under the DPDP Act, 2023. You are responsible for obtaining lawful consent from your patients, designating a grievance officer, responding to data-rights requests, and meeting your own professional, ethical, and record-keeping obligations. The platform processes that data on your instructions; it does not assume your Data Fiduciary duties.

5. Subscription, payments, and cancellation

• The platform is offered on a seat-based subscription. You choose monthly or annual billing; annual is prepaid for the twelve-month term at the published discount.
• A seat is consumed when an invited team member accepts and joins. Adding a seat mid-cycle is prorated for the remainder of the current period.
• If payment fails, access moves through a graduated dunning process (a grace period, then restricted access, then suspension). Your data is retained throughout; access is restored when billing is brought current.
• Where a founder or solo practitioner cancels a paid session, the amount is returned to the client as an in-app credit by default, convertible to a refund through the platform’s refund process.

6. Retention, and closing a practice

Your practice decides how long its clinical records are kept.As the Data Fiduciary for your patients’ records, your practice, whether an organisation or a solo practitioner, is the party responsible under law for setting retention periods. The correct period depends on the practitioner’s profession, regulator and jurisdiction, and a software provider cannot determine it for you. You set a period for each category of record in your practice settings; each comes with a researched default so you never start from a blank field, and each has a legal minimum below which it cannot be set. We store your records for as long as you instruct, and we never destroy clinical records automatically because a period has elapsed. We report what has become eligible for disposal; a person at your practice decides whether to act on it.

You may close a practice from within the platform. Closing a practice does notdelete its records: they remain subject to the retention obligations above, which continue to rest with the practice. Before a closure is confirmed you must export your records and confirm you have done so; we keep a permanent record of that confirmation, including what the export contained. On confirmation, access is cut off for every role and the closure is finalised after a 30-day countdown.

• A practitioner’s clinical notes about clients are the practice’s records and follow the practice’s clinical-record periods; their authorship is preserved for as long as the record is kept, while their personal and account data is anonymised once no retained record depends on it.
• Financial and tax records follow their own, longer statutory clock and are never removed as a side effect of deleting a clinical record.
• Records under a legal hold, including any medico-legal matter, complaint or investigation, are kept until that matter is resolved, whatever period is otherwise configured.
• Where a solo practitioner closes, the platform becomes the retention custodian of the clinical records for the remaining required period; the records are not deleted at closure.

7. Acceptable use

• Use the platform only for lawful practice-management purposes and only for patients you are authorised to treat.
• Do not attempt to access another practice’s data, probe or bypass security controls, or misuse the platform to harm others.
• Do not upload content you have no right to process, or use the platform in violation of applicable law or professional codes.

8. Not an emergency service

The platform is not a crisis or emergency service and must not be relied upon for urgent or life-threatening situations. In an emergency, contact local emergency services on 112 (or the relevant local number). Any crisis-support information shown in the product is informational only and is not a substitute for professional emergency help.

9. Intellectual property

The platform, its software, and its branding are owned by Therapist & Co. Your practice’s own records and content remain yours. We claim no ownership of your clinical data; we process it to provide the service.

10. Warranties, liability, and indemnity

The service is provided on a reasonable-efforts basis. To the extent permitted by law, and subject to the final reviewed version of these terms, the platform’s aggregate liability is limited, and it is not liable for clinical decisions, for a practice’s failure to meet its own Data Fiduciary or professional obligations, or for losses outside its reasonable control. The precise warranty, liability-cap, and indemnity terms will be finalised with legal counsel before this document becomes binding.

11. Governing law

These terms are governed by the laws of India. The specific jurisdiction and dispute-resolution mechanism will be confirmed in the final reviewed version.

12. Changes, and how to reach us

We may update these terms; material changes will be posted here with a revised “last updated” date and, where appropriate, notified in-app. Questions about these terms can be sent to legal@therapistandco.com.